PRIVACY POLICY
INTRODUCTION
In compliance with the provisions of the General Data Protection Regulation 2016/679 (GDPR) and Organic Law 3/2018 on Data Protection and Guarantee of Digital Rights (LOPDGDD) of December 5, 2018, we inform:
DATA CONTROLLER
Identidad: TOGOGO APP S.L with CIF B75405274 hereinafter "the Owner"
Dirección: Carrer Paral·lel, 87; 17100; La Bisbal D'Empordà - Girona
E-mail: ppdd@togogoapp.com
PURPOSE OF DATA PROCESSING
The purpose for which we will process your data will depend on the commercial or professional relationship established with the Data Controller, Owner of this website.
Likewise, in accordance with the provisions of the GDPR, a record of processing activities is maintained that specifies, according to their purposes, the processing activities carried out and the other circumstances established in the GDPR.
Personal information will not be used for purposes other than those related to contracted services or purchased products. No automated decisions will be made based on such profile.
LEGAL BASIS FOR DATA PROCESSING
PERSONAL DATA PROCESSED AND THEIR ORIGIN
The personal data provided that we process is of an identifying nature. This data has been provided by the user and/or interested party through the corresponding forms, sending emails or other functionalities offered on the website.
The use of the contact sections, form completion and/or functionalities offered on the Portal is voluntary. However, the completion of certain form fields or their provision through the use of other functionalities is necessary to properly attend to and manage your request, so the User's refusal to provide the required information will prevent the Owner from properly attending to and managing it.
The User or interested party guarantees that the data they provide us is truthful, accurate and complete. Data will be cancelled, deleted or blocked when they are inaccurate, incomplete or have ceased to be necessary or relevant for their purpose in accordance with current legislation. If the personal data provided is from a third party, the user or interested party guarantees that they have informed them of the Privacy Policy and have obtained their authorization to provide their data for the purposes indicated above. They also guarantee that the data provided is accurate and up to date, being responsible for any damage or harm, direct or indirect, that may be caused as a result of non-compliance with such obligation. The User or interested party commits and is responsible for the truthfulness and accuracy of the data they provide us, committing to keep them properly updated.
PROTECTION OF MINORS' DATA
As established in the GDPR and LOPDGDD, only those over 14 years of age may give their consent for the processing of their personal data in a lawful manner. Only persons over 14 years of age may provide personal data on this website. In the case of minors under 14 years of age, the consent of their parents or guardians will be a mandatory condition to process their personal data.
LINKS AND SOCIAL NETWORKS POLICY
The website may include links or links to third-party sites such as social networks where the Owner is present. The aforementioned third-party websites have not been reviewed nor are they subject to controls by the website itself or its owner. The Owner is present on Instagram, Facebook, X, or WhatsApp with the purpose of informing about the services it offers, as well as any other activity and information about which it wants to advertise. At no time will it obtain personal data from users who interact with them, unless there is express authorization. The Owner will not be responsible for the content that the user has freely published. The user or interested party must bear in mind that their publications will be known by other users, so they themselves are the main responsible for their privacy.
DATA RETENTION PERIODS
The personal data provided by the user and/or interested party will be kept while they remain registered in the service, while the business, professional or employment relationship is maintained, while the User does not request its deletion, or during the legally established period. Likewise, they may be kept when necessary to comply with a legal obligation or for the formulation, exercise and defense of claims.
If the user or interested party withdraws their consent or exercises their rights of opposition or deletion, their data will be kept blocked at the disposal of the Administration of Justice during the legally established periods to attend to possible responsibilities arising from the processing of personal data. In no case will it condition the provision of the service, and/or the execution of contracts with the Owner. In no case does the withdrawal of consent condition the provision of the service and/or the execution of contracts with the Owner.
CONFIDENTIALITY AND SECURITY OF PERSONAL DATA
The Owner undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, so that the security of personal data is guaranteed and accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed is prevented, or unauthorized communication or access to such data.
Personal data will be treated as confidential by the Owner, who undertakes to inform and guarantee through a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.
DATA TRANSFERS AND RECIPIENTS
Personal data will only be communicated in cases legally provided for the fulfillment of obligations directly enforceable to the Owner, when necessary to comply with the processing purposes indicated above or to provide services strictly necessary for the development of the activity.
- Competent public administration in the matter
- banking entities and payment gateway
- Professionals and providers for home delivery service
- management tool providers such as Oracle that streamline and allow more efficient marketing and sale of products you have requested on our website, or the Shipday tool to manage shipping and home deliveries.
USER RIGHTS
What are your rights when you provide us with your data?
The User has the right to obtain confirmation as to whether or not we are processing personal data concerning them. The User has the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the User may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the User may object to the processing of their data, so the data controller will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. In those cases where it is legally appropriate, they will have the right to data portability, which means they have the right to receive the personal data concerning them that we are processing and store it on their own device.
You can exercise before the Owner, if applicable, the rights of access, rectification, opposition, deletion, limitation of processing, portability and to object to being subject to automated individual decisions by written communication accompanied by a photocopy of your ID to prove your identity, with the reference "GDPR Rights" addressed to the following email address ppdd@togogoapp.com
Likewise, we inform you that you can file any type of claim regarding the protection of personal data with the Spanish Data Protection Agency www.agpd.es, Control Authority of Spain.
LAST UPDATE
March 2025